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Help centerHow can we help?
Quick answers first. If you would rather talk to a person, that is easy too.
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Showing all 12 answers.
How do I reset my online banking password?
On the log in screen, choose "Forgot password." We send a one-time code to the phone number on file. If you no longer have that number, visit a branch with your photo ID. Remember, we will never call and ask for your password or a code.
How do I set up direct deposit?
Give your employer your account number and our routing number, 000000000 (sample only). You can print a pre-filled form from the app. Most deposits start within one or two pay periods.
What are the daily ATM and debit limits?
Sample limits are $600 for ATM cash and $3,000 for debit card purchases each day. Call us if you need a higher limit for a big purchase.
How do I order new checks?
Order in the app or at any branch. Your first box with Neighbor Checking is free. Delivery takes about 7 business days.
Can I send a wire transfer?
Yes, at any branch. Domestic wires cost $20 and international wires cost $40 in this sample. Bring a photo ID and the receiver's bank details.
How do I dispute a charge?
Call 513-555-0142 or message us from the contact form below. Tell us the date, the amount, and what looks wrong. We will start a review within one business day.
I am traveling. Do I need to tell you?
No. We watch for unusual activity and will text you if something looks off. Still, you can add a travel note in the app so we do not block a good purchase.
What if I cannot make a loan payment?
Call us before you miss it. We can often skip a payment, change the due date, or set up a plan. Asking early costs nothing.
How do I close an account?
Visit a branch or call us. Keep $5 in your Share Savings to stay a member. Any other account can be closed after a final balance is paid out.
Is there a fee for the mobile app?
No. The app is free. Your phone carrier may charge for data.
How do I update my address or phone number?
In the app, go to Profile. You can also visit a branch. If your name changed, bring a copy of the legal document.
Do you offer help in Spanish?
Yes. Many of our staff speak Spanish, and our phone line has Spanish assistance. Ask for "español" when you call.
No answers match that.
Try a simpler word, or send us a message.
Four easy ways to pay.
Online or in the app
Log in, pick your loan or card, and choose a date. Set up autopay so you never think about it.
By phone
Call 513-555-0142 and say "payment." Have your account number handy.
In person
Visit any branch lobby or drive-thru. Cash, check, and debit are all fine.
By mail
Send a check with your coupon to Lanternway Credit Union, 1 Lanternway Plaza, Harlow Landing, OH 45201.
Do these four things, in this order.
Do not panic. Cards can be frozen in seconds, and you are not responsible for charges you did not make if you report them quickly.
- Lock your card. In the app, open Cards and tap "Lock." This stops new purchases right away. You can unlock it if you find the card.
- Call us. Dial 513-555-0142, any time. After hours, press 2 to reach our card team. We will cancel the card and order a new one.
- Check your recent activity. Look for purchases you do not recognize and tell us about each one.
- Update your saved cards. Your new card arrives in 5 to 7 business days. Rush delivery is available at a branch. Update any bills or apps that use the old number.
Reminder: we will never call and ask for your password, PIN or a one-time code. If someone does, hang up and call us.
Talk to a human.
Secure message
Log in to the app and tap Messages. We reply within one business day. Or use the form below.
Lanternway Credit Union
1 Lanternway Plaza
Harlow Landing, OH 45201
Contact center hours
| Mon to Fri | 8 AM to 7 PM |
|---|---|
| Saturday | 9 AM to 2 PM |
| Sunday | Closed |
Eastern time. For branch hours, see locations.
Send us a message
This is a demo form. Nothing is sent. Please do not enter real account details.
Thanks, .
Your demo message is complete. Nothing was sent. On a real site, we would reply within one business day.
Banking should work for everyone.
Lanternway wants every member to use this site, whether you use a mouse, a keyboard, a screen reader, a magnifier or voice control. Our target is the Web Content Accessibility Guidelines (WCAG) 2.2, level AA.
What we have done
- Every page works with a keyboard, with clear focus outlines
- Text and buttons meet AA color contrast
- Menus, tabs, and forms have labels and clear error messages
- Motion is gentle and stops if your device asks for less motion
- Pages work without scripts and zoom to 200% without losing content
Known gaps
This is a concept site, so it has not had a full audit by a third party. Some pieces, like the branch map, are visual first, and the branch list is the complete version.
Report a problem
If something is hard to use, tell us. Call 513-555-0142, use the contact form, or visit any branch. Say which page and what happened. We aim to reply in two business days and fix it as soon as we can. We can also give you a paper copy, large print, or help over the phone.
Last reviewed October 1, 2026.